How do I change the address for my order?
If you have entered the wrong address at the checkout page, please reach out to our customer support team and they will update your address if the order has not been shipped yet.
Unfortunately, we cannot change an address once an order has been shipped. You will need to place a new order or reach out to the carrier to have the item rerouted.
Can I cancel or change my order after it was placed?
We cannot add items to an already placed order, but we can remove items as long as the order has not been processed or shipped. If you would like to remove an item from your order, please contact us.
We may not be able to cancel an order once it has been placed. We process orders extremely quickly and it may be too late to cancel your order. Please reach out in a timely fashion if you would like your order canceled.
My order says delivered but I have not received it.
There are times that tracking shows delivered but it is not dropped off until the next day or so. If you still have not received the item in two business days please let us know and we will do our best to resolve and investigate your delay.