Frequently Asked Questions

Scan the QR code found at the back of your manual or click here to complete your registration online. You will receive an email for registration confirmation. 

The One (1) Year Limited Warranty applies to purchases made from authorized retailers of Thyme & Table. Warranty coverage applies to the original owner and to the original product only and is not transferable.  

Thyme & Table warrants that the machine will be free from defect in material and workmanship for a period of One (1) Year from the date that the item is received when it is used under normal household conditions and maintained according to the requirements outlined in the User Guide, subject to the following conditions and exclusions. 

• Manufacturing or workmanship defects that result in the product not working as advertised, such as motor failure, components breaking, or blades not spinning, despite following the usage and cleaning instructions provided in manual.
• Damaged or defective parts upon receiving the product.  
• Surfaces peeling, cracking, or leaking, despite following usage and cleaning instructions provided in manual.  
  
  Visit our warranty page for more details here

• Failure to follow usage, care, and cleaning instructions as laid out in manual 
• Accidental damage caused by dropping, misuse, or cleaning with abrasive material. 
• Discoloration because of failure to clean as recommended or using ingredients known to cause staining. 
• Standard wear and tear caused by regular use.  
• Damage that does not affect the functionality of the product. 
• Damage caused by using an incompatible power source. 
• Basic negligence.  
• Items purchased through a third party. 

Contact our Customer Service team here and sending:

1. A photo clearly showing the damage 
2. A photo of the proof of purchase (receipt or order confirmation) 
3. A brief description of what happened 
4. The date of purchase and where the item was bought 

Once we receive that information, our team will review your case under the warranty policy and guide you on the next steps.  

• Wash pitchers, lids & straw before first use.  
• All parts are dishwasher safe except for the motor base.  
• Do not use abrasive cleaners.  
• Do not submerge the motor base. Wipe clean as needed.  
• For more care instructions, please reference the manual. 

Unplug the machine and allow it to cool completely before resuming use. 

• The Blender might be overfilled, or the contents could be stuck. 
• Turn off the blender, scrape off any food that maybe stuck to the blade.  
• If the Pitcher or the Cup is filled past the MAX fill line, remove some ingredients to bring the contents below the MAX fill line.  
• If the blade is getting stuck, unplug the blender and use a food-safe silicone or rubber utensil to mix the contents, or add more liquid before attempting to blend again.  

• If hand washing the Pitcher or the Cup with warm, soapy water does not remove the stains, use a mixture of white vinegar diluted with water and a soft cloth to help remove the stains.  
• To avoid further staining, the Pitcher or the Cup should always be cleaned promptly after using stain-prone ingredients (such as tomatoes, turmeric, carrots, or beets).  

• Hand wash all detachable parts before first use. Do not use abrasive cleaners.  
• Clean the interior regularly by wiping with a damp cloth and following up with a dry cloth. Ensure the machine is completely dry before using.  
• Do not submerge the machine. Wipe the exterior clean as needed.  
• For more care instructions, please reference the manual.  
• To clean water stains or release trapped water inside the basket window, simply run the Air Fryer for about 5 minutes.  

• Make sure the Basket is properly aligned with the opening of the Air Fryer. If it is tilted at an angle, it may not insert correctly.  
• Ensure that there is no debris inside of the opening of the Air Fryer or on the underside/outside of the Basket that may be preventing it from sliding into place. 

• It is important to ensure that the Basket is not overcrowded with food, as this may prevent proper air circulation. If the Basket is overcrowded, remove some food, then attempt to use the Air Fryer again.  
• Do not overfill the Basket beyond the top of the window. Make sure the food does not touch the heat source inside.  
• Shaking or flipping the food ⅔ of the way through will help food to heat more evenly. 
• Foods that are being cooked from frozen may need to be heated for longer, and may benefit from being shaken or flipped multiple times during cooking to encourage uniform heating.  

• If you are using the Air Fryer for the first time, all removable parts should be thoroughly cleaned and dried completely before using. The Air Fryer might emit a mild scent during first use. This is normal and not detrimental to the performance of the Air Fryer. 
• If you notice the smell of burning food or oil during use, there may be food particles or residual oil stuck to the Basket. Remove the Basket, clean it thoroughly with warm water and dish soap, and dry it completely before resuming use.  
• Unplug the Air Fryer, remove the Basket, and check the area that holds the Basket for any stray pieces of food.  
• Other than food-safe aluminum foil, do not use any materials to line the Air Fryer basket that are not specifically listed as safe for use with an Air Fryer. 
• WARNING: Do not store or use any parchment paper, paper towel sheets, or other flammable materials inside the Air Fryer.  

Please contact our Customer Service team here for further instructions.

• Do not submerge the machine. Wipe the exterior clean as needed.  
• Remove Crumb Tray and hand wash regularly. Do not use abrasive cleaners.  
• For more care instructions, please reference the manual.  

• Ensure that any foods inserted into the Toaster are not thicker than the slots. Food should be inserted into the Toaster without added force. If bread, bagels, or other similar items are thickly sliced and need to be pushed into the slots, they may not lift properly after toasting.  
• Unplug the Toaster, allow it to cool completely, and look into the slots, checking for any food debris that may be preventing the tray from lifting up. 

• Stray crumbs may prevent the lever from locking into position when pressed down. Unplug the Toaster, allow it to cool completely, and empty and clean the Crumb Tray.  
• Please note: if the toaster is not plugged in, lever won’t stay down.  

• If crumbs are not regularly cleaned out of the Toaster and are allowed to build up, they may burn during use. Any crumbs should be cleaned out of the Toaster regularly as specified in the Cleaning & Maintenance section of this manual. 
• If foods containing ingredients prone to melting (such as frosting or cheese) are heated in the Toaster, these ingredients may drip onto the heating elements and burn.  
• If foods containing liquid fillings (such as fruit filling) are heated in the Toaster, and the filling leaks at any point, it may drip onto the heating elements and burn.  

• Wash Inner Pot and Glass lid in dishwasher before first use.  
• Do not submerge the machine. Wipe the exterior clean as needed.  
• For more care instructions, please reference the manual.  
• Do not add water, soap, or anything else to the metal Slow Cooker Base. Wipe clean as needed.  

• Make sure the Glass Lid of the Slow Cooker is securely in place during cooking, with no gaps that may be releasing heat. The Glass Lid should not be removed during the first two hours of cooking to allow heat to efficiently build-up. 
• Using frozen ingredients will increase the time needed for cooking. To help the Slow Cooker to heat up more efficiently, frozen ingredients should be thawed prior to use. 
• Ensure that the Slow Cooker is set to LOW, MEDIUM, or HIGH and not KEEP WARM. The KEEP WARM setting is only intended for keeping food warm after cooking.  
• Make sure the Slow Cooker is in cooking mode. When operating, the COOK/STOP indicator light will blink.  

• Distribute the food evenly in the Ceramic Inner Pot. After 2 hours of cooking, open the lid and stir regularly throughout the cooking process to help food cook more evenly.  
• Cutting food into smaller pieces and ensuring that any frozen ingredients are thawed will help food to cook more evenly.  
• Ensure that the Slow Cooker is on a level surface during use. 

• To prevent overcooking, make sure to fill the Ceramic Inner Pot ½ to ¾ of the way full. When beginning the cooking process, the Slow Cooker should contain a minimum of 1-2 cups of added liquid or sauce. 
• Ensure that the Slow Cooker is set to the appropriate temperature for the recipe being used.  
• Always cook with the Glass Lid on, keeping it on for the entire cooking process. 
• Raw foods (especially meat or seafood) being cooked from frozen will need to be cooked for longer to avoid undercooking.  

• Hand wash all detachable parts before first use. Do not use abrasive cleaners.  
• Do not submerge the machine. Wipe clean as needed.  
• Descale regularly to maintain proper brewing.  
• For more care instructions, please reference the manual.  

We recommend descaling every 4-6 months. If you live in a location with hard water, descale every 3-4 months. 

• Distribute the food evenly in the Ceramic Inner Pot. After 2 hours of cooking, open the lid and stir regularly throughout the cooking process to help food cook more evenly.  
• Cutting food into smaller pieces and ensuring that any frozen ingredients are thawed will help food to cook more evenly.  
• Ensure that the Slow Cooker is on a level surface during use. 

1. Fill the Water Tank up to the 12-cup line with water and household descaling solution, according to the solution instructions.  
2. Place the carafe on the warming plate, ensuring it’s aligned correctly. Select any cup size or strength, then press the ThymeBrew button.  
3. The descaling process will begin, and water will flow into the carafe. 
4. After percolating the equivalent of one cup, switch off the machineby pressing the ThymeBrew button.  
5. Allow the solution to sit inside the machine for 15 minutes before repeating steps 3-5 again.  
6. Turn the machineon by pressing the ThymeBrew button once and allow to run until the Water Tank is completely empty. 
7. Rinse by operating the machinewith water at 3 times.  

• The machine may need to be descaled. Over time, mineral deposits can build up and block the pathways for water and prevent it from passing through with ease. You’ll find instructions for removing mineral deposits in the Cleaning & Maintenance section. 
• If you are using hard water, the machine may need to be descaled more frequently than outlined in the Cleaning & Maintenance instructions. 

Descriptive topic content body text

• Hand wash all detachable parts before first use. Do not use abrasive cleaners.  
• Do not submerge the machine. Wipe clean as needed.  
• Descale regularly to maintain proper brewing.  
• For more care instructions, please reference the manual.  

We recommend descaling every 4-6 months. If you live in a location with hard water, descale every 3-4 months. 

• If your coffee or espresso is lukewarm or cold, the machine may need descaling. A build-up of mineral deposits can interfere with proper heating. You can find instructions for removing mineral deposits in the Cleaning & Maintenance section on page 23 of the manual.

• The machine may need to be descaled, as a build-up of mineral deposits can prevent the machine from heating water effectively. You can find instructions for removing mineral deposits in the Cleaning & Maintenance section on page 23 of the manual.
• If you are using hard water, the machine may need to be descaled more frequently than outlined in the Cleaning & Maintenance instructions.

• Descale the machine as instructed in the Cleaning & Maintenance section and thoroughly clean all removable parts of the machine to remove any build-up or coffee residue. 
• If the machine has been thoroughly cleaned and descaled as instructed, and you are still unhappy with the taste of your coffee or espresso, we recommend trying a different roast, flavor, or brand of capsules or pods. 

If you are using a regular-sized coffee mug and it doesn’t quite fit, try removing the drip tray. Very tall mugs, especially reusable ones, still may not fit.

To select the desired amount of coffee you would like to brew by pressing the SIZE button until the correct volume indicator is illuminated. 

Right after brewing, lift the lever with the mug still on the drip tray to catch any residual coffee. 

• Hand wash all detachable parts before first use. Do not use abrasive cleaners. 
• Do not submerge the machine. Wipe clean as needed. 
• Dispense hot water through the Steam Wand after each use to thoroughly clean. 
• Descale regularly to maintain proper brewing. 
• For more care instructions, please reference the manual. 

We recommend descaling every 4-6 months. If you live in a location with hard water, descale every 3-4 months. 

1. Fill the Water Tank 1L of water.
2. Follow the instructions for the descaling solution.
3. Insert the Water Tank into place.
4. Empty the Drip Tray and install in place
5. Turn the machine on and keep in STAND-BY MODE. 
6. Place a 1L container under the brewing head and another 1L container under the Steam Wand. 
7. If descaling does not start within 1 minute, the machinewill exit the descaling cycle and return to STAND-BY MODE. 
8. Hold and press the SOLO and DOPPIO buttons simultaneously for 5 seconds to start the descaling process. The logo button, HOT and STEAM indicators will illuminate solid. 
9. Turn the Steam Lever knob to Hot Water to enter the first descaling cycle. 
10. The logo button, STEAM, and SOLO indicator lights will flash. Hot water will dispense through the Steam Wand into the 1L container placed underneath.
11. When the first cycle is finished, the logo button, LOW WATER & STEAM indicator lights will turn solid. 
12. Place the container under the Group Head and fill the Water Tank to the MAX fill line. Water doesn’t need to be refilled during the descaling process. 
13. Turn the knob to the OFF position to enter the second stage of descaling.
14. The logo, STEAM, and DOPPIO buttons will flash. 
15. The pump will operate for 10 seconds, then the hot water will flow from the Group Head.
16. This process will repeat every 90 seconds until the Water Tank is empty. 
17. The full descaling process takes about 30 minutes. Once finished, it will automatically enter STAND-BY MODE.
18. Clean the Water Tank with warm water and soap. Rinse completely and refill before reinstalling.
19. Discard the liquid from both 1L containers and place back under the machine’s respective areas. 
20. Run the DOPPIO brew cycle at least five times to flush the system. Dispense hot water from the Steam Lever. 

• The machine may need to be descaled, as a build-up of mineral deposits can prevent the machine from heating water effectively. You can find instructions for removing mineral deposits in the Cleaning & Maintenance section on page 29 of the manual.
• If you are using hard water, the machine may need to be descaled more frequently than outlined in the Cleaning & Maintenance instructions.
• If the Portafilter is overfilled and/or the coffee grounds are too fine, the machine might not be able to properly brew. Try using either less coffee or coarser grounds. If overfilling is the issue, you will see a small dent in the grounds after taking out the Portafilter. If the texture is the issue, the grounds will only be saturated at the top and there will be pooled water inside the Portafilter. 

• Descale the machine as instructed in the Cleaning & Maintenance section and thoroughly clean all removable parts of the machine to remove any build-up or coffee residue. 
• To help prevent build-up of residue in the Portafilter, avoid using coffee beans that are extremely oily or slick. To ensure the best possible flavor for your coffee, we recommend using fresh coffee beans that are stored in a sealed container between uses.

• Set the Steam Wand Dial to OFF. 
• Remove any debris from the Steam Wand. 
• Always use milk or unflavored, unsweetened non-dairy milk with the steam wand. Avoid using heavy cream, half-and-half, or creamers, as they will splatter and fail to create foam. 

• Descale the machine as instructed in the Cleaning & Maintenance section and thoroughly clean all removable parts of the machine to remove any build-up or coffee residue. 
• To help prevent build-up of residue in the Portafilter, avoid using coffee beans that are extremely oily or slick. To ensure the best possible flavor for your coffee, we recommend using fresh coffee beans that are stored in a sealed container between uses.

When frothing milk, there will be a slight hissing noise, but it shouldn’t be extremely loud or high-pitched. 

• Your coffee beans might be too oily. 
• Try breaking up the clump of grounds before tampering. 

• Hand wash all detachable parts before first use. Do not use abrasive cleaners. 
• Do not submerge the machine. Wipe clean as needed. 
• Use the included Cleaning Pin for the Steam Wand and Filter Baskets. 
• Dispense hot water through the Steam Wand after each use to thoroughly clean.
• Descale regularly to maintain proper brewing. 
• For more care instructions, please reference the manual. 

• Ensure the machine is off and unplugged before cleaning. 
• Clean at least once every two weeks using the provided cleaning brush. 
• Before cleaning, ensure there are no beans in the Hopper and no lingering coffee grounds in the dispensing channel. 
• Use caution when cleaning, as the Grind Basket and internal grinding wheel are sharp. Dab gently to clean. 
• Turn the Hopper counterclockwise to remove from the machine.
• Turn the internal Grind Basket counterclockwise to remove it from the Hopper. 
• Do not rinse or submerge the Grind Basket. 
• Brush clean, gently removing any coffee grinds or powder stuck between the gears.
• Use the brush on the grinding chamber and dispenser. 
• Reattach the empty Hopper without the Grind Basket. Press the GRIND button and allow the function to flush out any lingering grounds/powder. Repeat this step if necessary.
• When all residue is gone, detach the Hopper again and reinstall the grinding wheel before replacing the Hopper. 

• We recommend descaling every 4-6 months. If you live in a location with hard water, descale every 3-4 months.
• After 15L of coffee have been brewed, the system will automatically remind you to descale. The POWER button light indicator will flash. 

1. Fill the Water Tank with 1L of water. 
2. Follow the instructions for the descaling solution.
3. Insert the Water Tank into place.
4. Empty the Drip Tray and install in place
5. Turn the machine on and keep in STAND-BY MODE. 
6. Place a 1L container under the brewing head and another 1L container under the Steam Wand. 
7. Press and hold both GRIND buttons and both SHOT buttons simulatenously for 2 seconds to start the descaling process. POWER, LOW WATER, and HOT/STEAM indicators will illuminate solid.
8. Turn the Steam Lever knob to HOT WATER to enter the first descaling cycle. If the descaling does not start within 1 minute, the machinewill exit the descaling cycle and return to STAND-BY MODE. 
9. The POWER, STEAM, and SOLO indicator lights will flash. HOT WATER will move through the Group Head and Steam Wand into the containers placed underneath. 
10. When the first cycle is finished, the POWER light will turn sold. The LOW WATER and STEAM indicator lights will flash. 
11. Turn the Steam Lever knob to the OFF position. The POWER light will continue to illuminate solid. LOW WATER and STEAM will continue to flash. 
12. To enter the second cycle, turn the Steam Lever to STEAM. 
13. The POWER, STEAM, and DOPPIO indicator lights will flash. 
14. When finished, turn the Steam Lever knob to the OFF position. 
15. The POWER light indicator should be solid, indicating that the descaling process is finished. If the descaling process is interrupted, the POWER button will continue to flash. 
16. Clean the Water Tank with warm water and soap. Rinse completely and refill with clean water. To avoid residual cleaning solvent in the Water Tank or tube, refill the Water Tank with clean water and repeat the descaling process 2-3 times to full rinse our the cleaning agent. 
17. Discard the liquid from both 1L containers and place back under the machine’s respective areas. 
18. Once descaling is complete, the POWER indicator will stop flashing. Turn the knob to the OFF position. The machine will return to STAND-BY MODE. 

• Set the Steam Wand Dial to OFF. 
• Remove any debris from the Steam Wand. 
• Always use milk or unflavored, unsweetened non-dairy milk with the steam wand. Avoid using heavy cream, half-and-half, or creamers, as they will splatter and fail to create foam. 

• The machine may need to be descaled, as a build-up of mineral deposits can prevent the machine from heating water effectively. You can find instructions for removing mineral deposits in the Cleaning & Maintenance section on page 35 of the manual.
• If you are using hard water, the machine may need to be descaled more frequently than outlined in the Cleaning & Maintenance instructions.
• If the Portafilter is overfilled and/or the coffee grounds are too fine, the machine might not be able to properly brew. Try using either less coffee or coarser grounds. If overfilling is the issue, you will see a small dent in the grounds after taking out the Portafilter. If the texture is the issue, the grounds will only be saturated at the top and there will be pooled water inside the Portafilter.

• Descale the machine as instructed in the Cleaning & Maintenance section and thoroughly clean all removable parts of the machine to remove any build-up or coffee residue. 
• To help prevent build-up of residue in the Portafilter or Hopper, avoid using coffee beans that are extremely oily or slick. To ensure the best possible flavor for your coffee, we recommend using fresh coffee beans that are stored in a sealed container between uses.

The grinder may have a build-up of coffee oils, preventing the teeth from spinning properly or grinding the beans. If the coffee beans are visibly oily, the simplest way to clear oil build-up from the Grinder is to remove as many beans as possible from the Hopper, fill it with fresh beans that appear dry, and brew 2-3 throw-away shots of espresso. 

• Insert Steam Wand 
• Set the Steam Wand Dial to OFF. 
• Remove any debris from the Steam Wand. 
• Always use milk or unflavored, unsweetened non-dairy milk with the steam wand. Avoid using heavy cream, half-and-half, or creamers, as they will splatter and fail to create foam. 

When frothing milk, there will be a slight hissing noise, but it shouldn’t be extremely loud or high-pitched.

• Your coffee beans might be too oily. 
• Try breaking up the clump of grounds before tampering. 
• Clean the Hopper before attempting to grind again.